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EVEREST VOICE
How Changes in the Outsourcing World Will Affect Outsourcing in 2007: Peter Bendor-Samuel sees two forces speed like hurricanes in the outsourcing market: a dramatic increase in demand and major changes in the supplier landscape. Read how the collision of these two forces will remake the outsourcing landscape.
FOCUS ON: the Market
The Top Outsourcing Events of 2006 and What They Mean for 2007: The GM outsourcing deal. Hewitt’s third-quarter earnings call. Leadership musical chairs. Here are 12 events that rocked the outsourcing world this year.
FOCUS ON: ITO
Trends Highlight Changes in the Way Companies Will Do IT Outsourcing in 2007: IT outsourcing is no longer a commodity. Here's a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next year.
FOCUS ON: Offshore
Seven Trends in Offshore Outsourcing for 2007 and Why They Matter: Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.
FOCUS ON: HR
2007 HRO Predictions: The Good, the Bad, and the Upbeat:
2007 should be a very, very good year for HRO even though the drags on globalization remain, suppliers’ profits will still be a challenge, and the talent shortage will continue.
FOCUS ON: FAO
2007 FAO Predictions: How Changes in the Market Will Affect Buyers and Suppliers: Supplier consolidation. The arrival of a buyer's market. Multi-vendor strategies gain the upper hand. Read about 17 things that will shape the FAO market next year.
FOCUS ON: Risk Mitigation
What You Need to Know to Avoid Outsourcing Risks in 2007: The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
Why Outsourcing Is Poised for a Sea Change:
Outsourcing stands at a new inflection point. Fundamental and seismic changes are altering the structure of the industry. Peter Bendor-Samuel discusses the three events causing this sea change.
The Top 13 Outsourcing Events in 2005 and What They Mean for 2006:
Three Indian suppliers joined Tier 1. Suppliers made some critical purchases. Microsoft and SAP embraced outsourcing. And then the hurricanes blew in. Editor Beth Ellyn Rosenthal recounts thirteen events that swept the outsourcing world in 2005.
Insider Views on Trends in Global Sourcing:
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
What's Next? Top ITO Trends for 2006:
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multi-sourcing. Read what the experts think will happen in 2006.
15 Trends That Will Shake Up BPO in 2006:
BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.
Here's what's happening with specific processes:
The Human Resources and Learning Forecast for 2006:
Next year will buyer demand for HR services outstrip supply? How will baby boomers affect HR and learning outsourcing? Here are our predictions.
The 2006 Finance and Accounting Forecast:
We'll see new players in the FAO space next year. There should be more contract signings. Buyers will move up the F&A mountain, adding more processes to the mix. Here's our scan of the landscape.
The Customer Relationship Management Forecast for 2006:
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here's what's happening in CRM outsourcing.
The Procurement Outsourcing Forecast for 2006:
2006 will experience an up tick in the number of deals. Here's why.
Mitigating Outsourcing's Biggest Risks for 2006:
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Predictions for 2005: Captives the Next Big Story in Offshoring
Peter Bendor-Samuel shares his predictions for outsourcing in 2005. The hot news: the growing importance of captives.
The Top 10 Outsourcing Events in 2004 and What They Mean
David Letterman didn't do a Top Ten outsourcing list, so we compiled one for him. Read why the Hewitt/Exult merger, the TXU/Capgemini deal, and EDS' fallen angel status made the list.
New Outsourcing Risks in 2005 and How to Mitigate Them
As outsourcing changes, so do the risks. An OutsourcingCenter poll discovers why rising interest rates and the promise of combining voice and data in one network using VoIP technology are creating new risks for the industry.
What's New in BPO
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here's a BPO road map for 2005.
What to Expect This Year in the Leading BPO Processes
Here's a sneak peak at new developments in human resources, finance and accounting, customer relationship management, and procurement and global trade management outsourcing. 2005 promises to be a busy year for BPO.
Outsourcing in 2003: How Offshoring Is Changing the Industry
Peter Bendor-Samuel describes the five major trends in outsourcing last year. His take: offshoring is making a big impact.
Offshore Comes of Age in 2003: New Players Enter the Field to Service Buyer's Competitive Needs
Everest's Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.
2003 Legal Trends Reflect Move into BPO and Offshore
Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?
The Greening of the BTO Environment: Why Buyers Should Be Concerned About What's Happening with Business Transformational Outsourcing
Business transformation outsourcing is the industry's new buzz word. What exactly is it? Through Outsourcing Center's Awards program research, a definitive answer has evolved. First in a four part BTO series.
Transaction Engines Started Their Motors in 2003; Will Increase RPMs in 2004
Last year buyers learned first hand how transaction engines saved significant sums, improved processes, and yielded strategic business results. Learn why they are such a powerful tool and what business processes may be next.
Utility Computing's Blind Spot
IT spending finally picked up and the utility model of pay-as-needed became firmly established in 2003. The surviving ASPs rose like a phoenix. Buyers focused on cost. They also need to consider the strategic value of IT outsourcing.
Human Resources Outsourcing Goes Global
Exult turned profitable. Suppliers went global. Buyers wanted to outsource the entire process. Transaction engines ruled. Phew! HRO had a busy year.
Cutting Costs Still Critical in Finance and Accounting, But Business Transformation Looms
2003 was a watershed year for finance and accounting outsourcing. Work went offshore to save money and open new markets. And some buyers outsourced more than just their transaction work. Here's an account of what happened.
The Early Impact of Sarbanes-Oxley Act on Finance and Accounting Outsourcing
A new federal law requiring executives to be responsible for the accuracy of their financial statements went into effect last year. How is it affecting outsourcing decisions? We take a first look.
Can Buyers Live Happily Ever After with a BPO Niche Provider?
Last year the BPO niche provider market was on fire, especially in the small and medium-sized business realm. Consolidation this year will cause some suppliers to disappear but others will do very well sticking to their niche. Read why.
ITO: An Industry in Transition
Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore service providers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.
What You Need to Know About IT Outsourcing Trends for 2003
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
The Expanding Territory
of Offshore Outsourcing
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a nearshore or farshore provider. Here's what's going on in offshore outsourcing.
European Outsourcing Catching
Up with U.S.: BPO Becomes the Big Party in Town
BPO in Europe is seen as a significant growth opportunity that could help outsourcing service providers compensate for any slowdown in the ITO market.
Legal Outsourcing Trends - A Look Ahead
Outsourcing continues to provide significant business opportunities for customers. But it also represents new risks. At the same time, the outsourcing market is continuing to evolve toward the newer terrain of business process outsourcing. Paul Roy of Mayer, Brown, Rowe & Maw discusses how to stay in the deal and out of court.
ASPs Face a Changing Market Evolution, Consolidation Shape 2003 - and Beyond
A young industry -- long accustomed to evolving -- will continue to experience Darwinism. One new wrinkle: buyers are now asking their software vendors to host their own products.
Humorist Art Buchwald's Views on Outsourcing, Globalization and the American Economy
The humorist, who follows businesses like baseball, talks about outsourcing.
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions
With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.
Outsourcing to Rid Healthcare's Pain
Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.
Outsourcing To Play Larger Role Among Insurance Companies
The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.
Shrinking Consumer Dollars Lead to Greater Interest in Retail Outsourcing
Six major trends dominated retail outsourcing in 2002. Good news for providers: retailers are shopping for outsourced solutions as they struggle to do more with less.
Manufacturing the Future
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
The Changing Face of the
Outsourcing Marketplace
Value creation rises to the forefront for suppliers.
Hesitant IT Buyers
Becoming Converts
Companies work with their suppliers to aggressively reduce costs.
IT Becomes a Tool for Business
Transformation
Business transformation becomes the No. 1 reason to outsource.
IT Adds Value to Business
Processes
Outsourcing IT improves business processes to help buyers remain
competitive.
Stable Server Environments,
Cost-Cutting Leads to Outsourcing Gains
Outsourcing IT improves business processes to help buyers remain
competitive.
Debate, Duplication,
Delivery and Development: Michael Corbett tells what he predicts
will be the growth areas for 2000.
Acronym for Colossal
Success: Rita Terdiman of the Gartner Group discusses acceleration
in the ASP market.
Greatest Gambits for
2000: Barry Wiegler of SIG talks about the economic trends
that are now playing roles in business decisions.
The Number One Issue
Facing Outsourcing: Dennis McGuire of TPI encourages managing
the risks in outsourcing deals.
Compass Points to Growth
and Maturation: COMPASS America's Syd Hutchinson and Geraldine
Fox offer their views on the maturing outsourcing industry.
Multiple Factors Spur
Outsourcing Growth: Corbett and Associates' Michael F. Corbett
and Scott Lever, Ph.D., identify the multiple drivers in the industry's
growth.
Skilled Labor: A Continuing
Industry Driver: Dataquest's Michael Palma cites the labor-constrained
market as one of the drivers for outsourcing in 1999.
Mastering the Balancing
Act: Meta Group's Dean Davison sees a continuing emergence
of selective sourcing as one of the most important trends for the next
year.
Three Challenges Face
Outsourcing: Not only are the number and type of outsourcing
services growing, says Michael Corbett, but the sheer volume of businesses
outsourcing their work is also on the rise.
From Hot Stuff to Old
Hat... The hot items from outsourcing's menu of services of
a few years ago have become standard fare these days, and new services
are heating up.
Outsourcing: The Next
Generation: Outsourcing will continue to reshape itself to
respond both to economic factors and to opportunities created by emerging
awareness of the practice's value as a business management tool.
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