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Current Market Trends in IT Outsourcing: Findings from the Everest ITO RFI, 2007
Last quarter the Everest Research Institute conducted a comprehensive survey of major ITO deals. Here are some major findings: traditional IO suppliers are disproportionably focused on large buyers while the evolving RIMO model is showing signs of convergence with the traditional model. And ADM suppliers are leveraging multiple offshore geographies for service delivery. (2008)
How 1937 Economic Theory, Which Won a Nobel Prize, Helps Offshore Buyers Today
Ronald Coase won a Nobel Prize in Economics 70 years ago. That paper has value for offshore participants today. His theory explains why buyers that are not using English in their BPO transactions should consider switching and why suppliers that are going to succeed will have to invest in technology, process reengineering, and quality control. (2007)
Market Pulse on the Future of Infrastructure Management Outsourcing
What can buyers expect from suppliers delivering Infrastructure Management Outsourcing (IMO) services? Where should suppliers invest to increase their IMO capabilities? What infrastructure management functions can buyers send offshore? The Everest Research Institute conducted a survey that answers these questions. (2007)
Yes You Can Predict the Future of BPO: Everest's Predictive Model
Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies. (2007)
The Asset-Light Outsourcing Model: The Changing Role of Asset Ownership in Infrastructure Outsourcing
Previously, a supplier had to take over a buyer's IT assets to have outsourcing make financial sense. Today, however, three market trends have changed this scenario. Ross Tisnovsky describes the benefits of the new asset-light outsourcing model. (2007)
History Revisited: The Next FAO Growth Spurt Is Coming: FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future. (2007)
Why Life-Sciences Companies Need to Change How They Outsource to Create Greater Value
Despite all of the industry hoopla regarding the growth of life-sciences outsourcing, only a small set of life-sciences organizations truly engage in outsourcing. Traditionally, these companies adopted a contracting model for staff augmentation for their clinical drug testing. Read why they must adopt an outsourcing model to create value.
(2006)
2008 Market Predictions: FAO, Global Sourcing, HRO, ITO, and PO Markets
- This document contains Everest Research Institute's 2008 predictions for key outsourcing and offshoring markets. The report includes the following markets: Finance & Accounting Outsourcing (FAO), Global Sourcing (GS), Human Resources Outsourcing (HRO), Inf... - October 2007
Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring
- Preview Deck - An in-depth examination of the relative cost and value of captives and third-party outsourcers. Includes a Total Cost of Ownership analysis which explains why captives are 5-15% more expensive than outsourced solutions. - October 2007
Trend Report: Challenges in Adopting Service-Oriented Architecture
- Currently the market reflects four segments in the way companies prioritize their point of adoption of Service-Oriented Architecture (SOA). This paper discusses the challenges of SOA adoption and steps to establish a foundation for successfully achieving t... - August 2007
Global Sourcing Market Update: Indian Captive Market: Trends and Implications
- Everest research indicates that captives are a large and significant section of the Indian offshore services market and continue to grow rapidly. Download key insights in this preview deck. - July 2007
Improving Merger Success through Outsourcing
- With many business mergers failing, corporations should look at why and how they acquire and merge in order to engage in transactions that generate business value. - July 2007
Financial Accounting Outsourcing (FAO) Annual Report - January 2007
- Breaking research: Industry Adoption Trends in FAO. - January 2007
IT Outsourcing in the Small and Medium Businesses
- Small and Medium Businesses (SMBs) have unique IT needs, stemming from low IT budgets and small project sizes and lack of scale in operations. Traditional approach to outsourcing often does not work in this unique business segment. Nonetheless, the SMB mar... - January 2007
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Welcome to our 2008 Forecast Issue!
EVEREST VOICE
The Two Ways Offshoring Will Change Outsourcing in 2008
Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium.
TOP TEN LIST
2007's Landmark Events and What They Auger for 2008
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
FOCUS ON: Risk Mitigation
Risk Mitigation in Outsourcing in 2008
We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.
FOCUS ON: Innovation
Trends in Outsourcing to Enable Client Organizations to Innovate in Their Businesses
Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.
THE ITO FORECAST
ITO Forecasts for 2008
Considering outsourcing infrastructure ADM, or health care IT? This article has information you need to know for decision-making in the next couple of years.
THE HRO FORECAST
2008 HRO Predictions: How Consolidation, Standardization, and Gen Y Will Change the Market
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.
FOCUS ON: HRO/BPO Risks
Risk Mitigation in Second-Generation RPO and HRO Deals
The industry now faces a new set of risks associated with second-generation Recruitment Process Outsourcing (RPO) and HRO deals. We spoke with Adecco and ExcellerateHRO to learn their advice for mitigating risks in 2008.
THE FAO FORECAST
2008 FAO Forecast: Sustainability, Specialization, and More Complex Scope
The FAO market is in for a wild ride next year. Specialization will drive the sector’s continuing consolidation as suppliers augment their solution portfolios through acquisitions. For buyers, business outcomes become the buzzword. Here are 19 predictions from industry insiders.
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