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Is Inflation Putting Your Outsourcing Economics at Risk?
Existing outsourcing contracts, signed in an earlier era of stabililty, may not be structured optimally for the current level of inflation. Both buyers and suppliers need to assess if their contracts expose them to inflation risk. The degree of risk depends on how the agreement designed the price adjustment mechanism. Paul Nowacki and Chetan Unadkat explain what to do to mitigate. (2008)
Should You Choose a Multisourcing or an Integrated Supplier Approach to Outsourcing?
Currently there are two camps in outsourcing: the tried and true integrated supplier approach versus the hot new trend, multisourcing. Which is the best for buyers? Both. The trick is finding the right balance. Paul Nowacki and Balaji Vilvaray discuss how to do that. (2008)
WNS's Anish Nanavaty: From 'Analytic Superheroes' to the 'Democratization of Analytics'
Anish Nanavaty leads WNS's Knowledge Services, the company's fastest-growing division, which provides knowledge process outsourcing (KPO) and analytics services. Read how growing up in New York helps him lead a global division and why organizations as diverse as the Boston Red Sox and Harrah's Entertainment need analytics to compete (2008)
Current Market Trends in IT Outsourcing: Findings from the Everest ITO RFI, 2007
Last quarter the Everest Research Institute conducted a comprehensive survey of major ITO deals. Here are some major findings: traditional IO suppliers are disproportionably focused on large buyers while the evolving RIMO model is showing signs of convergence with the traditional model. And ADM suppliers are leveraging multiple offshore geographies for service delivery. (2008)
How 1937 Economic Theory, Which Won a Nobel Prize, Helps Offshore Buyers Today
Ronald Coase won a Nobel Prize in Economics 70 years ago. That paper has value for offshore participants today. His theory explains why buyers that are not using English in their BPO transactions should consider switching and why suppliers that are going to succeed will have to invest in technology, process reengineering, and quality control. (2007)
Market Pulse on the Future of Infrastructure Management Outsourcing
What can buyers expect from suppliers delivering Infrastructure Management Outsourcing (IMO) services? Where should suppliers invest to increase their IMO capabilities? What infrastructure management functions can buyers send offshore? The Everest Research Institute conducted a survey that answers these questions. (2007)
Yes You Can Predict the Future of BPO: Everest's Predictive Model
Paul Nowacki analyzes the BPO trend line. His findings: GDP growth inversely impacts BPO growth. That means buyers should consider entering the market when the economy is strong to avoid the crowd. Suppliers should focus their business development efforts in the markets with the worst economies. (2007)
Seven IT Strategies to Help Survive the Downturn
- CompuCom offers strategic IT advice in their white paper geared at helping companies weather the current economic slowdown. - November 2008
New Fluid IT Architecture -- How It Works and Why It Matters to Your Organization
- Although enterprises have attempted to deal with the lack of flexibility and rising costs in their IT operations, methods developed to date fall short of delivering a truly flexible platform. Fluid IT architecture is the new approach to IT operations that... - September 2008
2008 Market Predictions: FAO, Global Sourcing, HRO, ITO, and PO Markets
- This document contains Everest Research Institute's 2008 predictions for key outsourcing and offshoring markets. The report includes the following markets: Finance & Accounting Outsourcing (FAO), Global Sourcing (GS), Human Resources Outsourcing (HRO), Inf... - October 2007
Comparison of Outsourced and Captive Solutions for Capturing Value from Offshoring
- Preview Deck - An in-depth examination of the relative cost and value of captives and third-party outsourcers. Includes a Total Cost of Ownership analysis which explains why captives are 5-15% more expensive than outsourced solutions. - October 2007
Trend Report: Challenges in Adopting Service-Oriented Architecture
- Currently the market reflects four segments in the way companies prioritize their point of adoption of Service-Oriented Architecture (SOA). This paper discusses the challenges of SOA adoption and steps to establish a foundation for successfully achieving t... - August 2007
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Welcome to our 2009 Forecast Issue!
FOCUS ON: SOA, BPO/ITO Convergence, Green IT
New Impacts on Outsourcing in 2009: New influences on outsourcing in 2009 include such factors as SOA, green IT, and the convergence of technology and business processes. Each will impact the value proposition and decision making. Here are the insights that will help to prepare your company for these impacts.
FOCUS ON: Innovation and Cutting Costs
Innovation and Economy: Trends Impacting Initial Stages of Outsourcing: The U.S. economic problems have impacted outsourcing in several ways, as has the increased focus on innovation and R&D in outsourcing arrangements. Both are affecting the initial stages of outsourcing decisions. Here's a look at these trends and how they may affect your company.
FOCUS ON: Business Transformation
Business Transformation Outsourcing Circa 2009: 2009 should be a “busy year for transformation,” according to our experts. This story explains how business transformation outsourcing will impact buyers, suppliers, and the deals themselves. It also includes a formula for success in today’s business climate.
FOCUS ON: IT Infrastructure
Upcoming Changes in IT Infrastructure Outsourcing: The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.
FOCUS ON: Platform BPO, Pricing, Managing Relationships
Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009: Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here's what you need to know to be ready for outsourcing decisions in these aspects.
FOCUS ON: the Midmarket
The New Focus on the Midmarket: Why Buyers and Suppliers Are Excited About the New Possibilities: The midmarket has become the next “Holy Grail” of outsourcing. This article describes the three reasons why the midmarket will be hot in 2009. It outlines how buyers are driving the market and why suppliers are now finding this market profitable.
FOCUS ON: HRO and Talent Management
Game Changers in HR Outsourcing and Talent Management: HRO and talent management processes are taking some dramatic turns. Here are the insights you need to know about what's happening with the value proposition in both of these areas and how decision-making needs to be altered going forward.
Top Events in 2008; Top Predictions for 2009
2008's Landmark Events and What They Auger for 2009: What a year! The U.S. economy changed radically. Industry consolidation became the hallmark of the supplier landscape. Here’s what happened, along with some guesses about how these events might impact the industry in the next 12 to 24 months.
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